CHRISTOPHER RIDENHOUR – 2020 NCHCFA ANNUAL CONVENTION WORKFORCE SOLUTION OF THE WEEK

Are you ready to make this the “Year of Retention?” First question: Where did things go south? The relationship between the applicant and organization starts off so promising. The courtship begins with the interview and moves to hiring. Each side enters this union bright-eyed and optimistic about a long and satisfying relationship. Every day afterward is another opportunity to choose the level of physical, mental, and emotional commitment. Organizations that fail to fully appreciate, coach, and inspire their staff, lose the battle to retain them in an industry notorious for burn out and under-appreciation.

Great news ahead! Register today for Retention 911: Reviving, Inspiring, Engaging, Retaining on Monday, February 24th! This session promises to transform the energy traditionally reserved for handwringing, complaining, and worrying about the workforce crisis into strategies that create inclusive, positive, and cooperative work environments.

As Director of Workplace Culture for a Pennsylvania-based CCRC and Social Services Management Company, Christopher Ridenhour develops and delivers high-impact staff education focused on World Class Hospitality, Elevated Employee Engagement, New Supervisor Training, Aspects of Inspired Leadership, Total Team Commitment, among other critical employee competencies. For the last 16 years, Christopher has traveled across North America and Canada keynoting and training for National Aging Associations including Argentum, LeadingAge, American College of Healthcare Administrators, American Healthcare Association, Pioneer Network, National Center for Assisted Living, and the Ontario Association for Non-Profit Homes and Services for Seniors. Extraordinary participant evaluations have resulted in earning Christopher the distinction of becoming LeadingAge’s highest-rated speaker/trainer (LeadingAge’s Facilitator of the Year Award, 2015).