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Title: Person and Family Engagement Project at KEPRO
Presenter: Tara Cooke, MSG, Outreach Specialist, KEPRO

KEPRO is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for more than 30 states.  They offer information and assistance to providers, residents, and families regarding beneficiary complaints, discharge appeals, Immediate Advocacy, and Patient Navigation.  Bringing providers and beneficiaries together to improve health care for people with Medicare is the mission of KEPRO’s Person and Family Engagement (PFE) project.  The focus is to encourage partnered decision-making, improved communication and engagement between people with Medicare and their providers.

Through their PFE project, KEPRO can help Medicare beneficiaries and families with the following:

• Immediate Advocacy: Process to help beneficiaries quickly resolve a complaint or concern related to medical care or services.
• Patient Navigation: Program to help patients navigate through their treatment and better understand their care.

Join our Webinar on October 18th at 12:00 noon to learn more about free Patient Navigation services provided by KEPRO through this project.