Four-Part Series—System Smart: Building Stronger Occurrence Management in LTC—Now Available for Purchase  

NCHCFA has a new four-part educational series available for purchase.  

System Smart: Building Stronger Occurrence Management in LTC is a strategic training series to strengthen your facility’s systems for prevention, response, and compliance presented by Crystal Bowens, DHA, MSN, LNHA, RN, GERO-BC, PMP, CIC, President/ Chief Consultant, CB Strategies & Solutions, LLC.  

This four-part training series equips long-term care leaders and frontline staff with the tools, strategies, and regulatory insight needed to strengthen systems for managing resident occurrences. From understanding F Tag 689 to documenting incidents that stand up to surveyor scrutiny, each session dives into real-world applications that support prevention, response, and continuous improvement. Whether addressing falls, elopement, or other high-risk events, System Smart empowers teams to lead with clarity, accountability, and confidence. 

Crystal is a seasoned nurse executive leader and public speaker with extensive expertise in long-term care regulations and clinical operations. She specializes in strategic planning, project management, compliance, system development, and innovative care solutions that drive improved patient outcomes. With certifications in project management, gerontology, and infection control, Crystal brings a comprehensive approach to healthcare leadership, blending regulatory knowledge with practical, results-driven strategies. Her dynamic leadership and deep industry insight make her a trusted partner for organizations seeking to enhance operational efficiency, regulatory compliance, and patient care quality. 

Click here to learn more and purchase the educational series.