AHCA PRODUCT OF THE WEEK – TALK TO ME! PROVIDING QUALITY CARE THROUGH EFFECTIVE STAFF TO STAFF COMMUNICATION (VIDEO)

This video was filmed during a live presentation. Diana Waugh explains the cycle of communication, how to use the “five W’s” of communication, how to develop techniques to deal with a negative co-worker, and how to communicate across disciplines. The talk includes a discussion of communication barriers such as jargon, mood, expectations, noise, and personal style. Demonstrations give participants a chance to experience communication issues on the spot.

Pricing for AHCA MEMBERS is $69.95 (Product #8081)

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