NCTracks Annual Provider Survey for 2022 Available

The NCTracks Annual Provider Survey for 2022 is now available! This survey focuses on the aspects of NCTracks* that involve direct customer interaction, such as the call center, provider relations, training and communications, as well as functional areas such as pharmacy prior approval and provider enrollment.    

*Please note that this survey is regarding Medicaid Direct via NCTracks only (NOT related to Managed Care/PHPs); please only answer questions in relation to NCTracks.     

Unless otherwise noted, the time period for which this survey applies is from July 1, 2021 to present. The survey is anonymous unless you choose to identify yourself.   

The survey is open to all NCTracks providers and should only take about 10 minutes to complete. This survey is authorized by the NC Department of Health and Human Services (DHHS) and will be open for responses until May 3, 2022.   

Your participation is appreciated as NCTracks strives to continue to improve their service to providers.  

To start the survey, click here.