North Carolina Long Term Care Ombudsman

North Carolina Long Term Care Ombudsman

The Long Term Care Ombudsman Program consists of an Office of the State Long Term Care Ombudsman and 16 Offices of the Regional Long Term Care Ombudsman that are housed in Area Agencies on Aging.

The services provided by the Ombudsman Program include:

• Answering questions and giving guidance about the long term care system;
• Educating community groups and long term care providers on various topics such as residents’ rights, restraint use, care planning, activities and new laws;
• Investigating and assessing matters to help families and residents resolve concerns and problems;
• Working with appropriate regulatory agencies and referring individuals to such agencies when resolutions of concerns or grievances are not possible through the Long Term Care Ombudsman Program alone;
• Raising long term care issues of concern to policymakers.