Calendar

AHCA/NCAL

Bronze Quality Award Workshop

The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program. The Quality Award program has three progressive step levels. This seminar will cover the first level, Bronze – Commitment to Quality. Bronze Award applicants begin their quality journey by developing an organizational profile including vision and mission statements, an awareness of their environment and customers’ expectations, and a demonstration of their ability to improve a process. This session includes a full day of training and consultation on how to complete the AHCA/NCAL Bronze Quality Award Application This training will decipher the criteria, answer questions, clarify concepts, and guide participants through the process of writing an organizational quality award application. Using interactive technology, participants will leave the workshop with their applications complete or with few areas to fill in.

It is never too early to begin thinking about and planning your quality award application. This is an opportunity for you and your team to begin your quality journey by working together through the writing process. Get your application ready early and have plenty of time to fine tune it before the deadline.

Helpful Items You Can Bring:

• A copy of your mission statement (and vision statement if you have one)
• A list of your major employee groups, with number of desired employees for each group and any descriptions of minimum education for these groups that you have
• Summaries of resident, family and other satisfaction surveys that you have conducted in the last year
• If your facility is owned by a parent company, an organizational chart of your parent company
• A basic geographical description of your local market area, defined as the area from which you draw residents or other key customers and/or staff members
• The names of the data sources that you currently use to access comparative and competitive data
• A list of the steps of your process to fix problems or make improvements

Objectives:

• Gain knowledge on the AHCA/NCAL Bronze National Quality Award Application Process
• Understand the technical requirements of the application process and recertification policy of the Awards Program
• Review and learn the Bronze Quality Award Criteria
• Develop the framework of a Quality Award Application